This training will give you a good understanding of how the core functionality in Skype for Business works. You will first learn how to use Skype for Business as a real Power User. After that, the training will focus on administration and operations of Skype for Business on-premises core functionality. We will also go through architecture and troubleshooting of the most common issues.

The day to day administration and operations will feel like a breeze after this training.
The core functionality includes all components in Skype for Business Server except Enterprise Voice. The trainer is also working as a consultant. In his work, he helps organizations around the world design, review and implement Skype for Business Server. He will share his knowledge and experiences from the field.


This course is intended for Skype Administrators, Helpdesk/Service desk agents who want to raise their skills in Skype for Business.


Before attending this course, students should have:

  • Basic Understanding of TCP/IP
  • Basic Experience in working with Lync/Skype for Business as an end-user and service desk operator.

How will this Course help You

Being able to fully understand all the features of Skype for Business (except Enterprise Voice). To have a basic understanding of the Skype for Business Server Architecture. Being able to troubleshoot the most common issues with Skype for Business. Being able to administer and operate a full on-premises Skype for Business environment.
You will have a good understanding and practical experience of the following techniques:
Skype for Business Overview

  • Skype for Business Client Overview
  • Skype for Business Server Overview & Architecture
  • Skype for Business day to day administration
  • Skype for Business operations
  • Troubleshooting Skype for Business



Addis Ababa, Ethiopia



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